CatalogTeam service information
Cancellation and refund policy
How to cancel renewal, report an incorrect charge and request a refund review.
Updated 12 October 2026
Cancel automatic renewal
The company owner can request cancellation from the subscription screen in the company workspace. Cancellation is complete only after confirmation by the payment provider; a pending request is shown as pending.
Confirmed cancellation stops future renewal. Access for an already paid period remains available until its paid-through date. Cancellation does not automatically refund previous charges.
When to request a refund review
Contact us about a duplicate or incorrect charge, a purchased service that was not provided, or a setup scope that was not completed as agreed. We review the verified payment history, written scope and service actually supplied.
For cancellation of unused time or a setup project, any refundable amount is determined from the agreed service conditions and applicable law. These terms do not create an unconditional money-back guarantee or waive mandatory customer rights.
How to submit the request
Email billing@catalogteam.com with your company name, payment reference, date, amount, currency and reason. No card details or banking password are needed.
We confirm the review outcome and any approved full or partial refund in writing. A request is not presented as a completed refund before provider confirmation.
Refund method and timing
An approved card refund is processed through WayForPay to the same card used for the payment. Processing and bank crediting times are confirmed for the particular transaction; no unverified return date is guaranteed.
Refunding a payment and cancelling automatic renewal are separate actions. If renewal should stop, submit a cancellation request as well.